Umbrella Dota 2 Guarantee — What We Promise and What We Cover
OFFICIAL RESELLER · HONEST ABOUT LIMITS

Guarantee Umbrella·Dota

What we promise when you buy Umbrella software, when we issue refunds, and what we are not responsible for. Transparent rules with no fine print.

What Umbrella·Dota guarantees

  1. Instant activation. Access to the loader and cloud configs is delivered within 60 seconds after successful payment through DigiSeller. If you did not receive it — contact support, we resolve it within 1 hour.
  2. Full subscription period. If you bought 15 days — you receive 15 days from the moment of first launch. Not "from the purchase date", but from activation in the Umbrella client.
  3. Working software. All 32 modules (maphack, scripts for 126 heroes, Skin Changer, spoofer) are functional at the time of payment. If a specific module does not work — we compensate with a subscription extension or partial refund.
  4. Updates within the subscription. Every Dota 2 update (major / minor / hotfix) is patched by us at no extra charge within the already paid period. No need to "pay extra for the new patch".
  5. Cloud configs without loss. Settings are stored on our servers. Even if you reinstall Umbrella, move to a new PC, or reinstall Windows — configs will load from your account.

When we issue a refund

In accordance with the public terms, a refund is provided in the following cases:

  • Technical failure on our side. Payment went through, access was not granted, and support did not resolve the issue within 24 hours — full refund.
  • Software does not work after a major Valve update. If within 72 hours after a Dota 2 patch we have not released an update — we refund the unused portion of the subscription. (In practice, updates come out within 6–18 hours.)
  • Double charge. If DigiSeller charged you twice — the second amount is refunded automatically after confirmation by the payment processor.

Refunds are made to the same payment method used for the original purchase. Processing time ranges from instant (for e-wallets) to 5 business days (for cards).

When we do not refund

A digital product activated by the buyer is non-refundable. Refunds are also not issued in the following cases:

  • Dota 2 account ban. Using Umbrella violates the Steam Subscriber Agreement and DotaCheatProtect. The buyer bears the ban risk; liability does not transfer to Umbrella. Detailed ban risk information.
  • "Didn't like it". All interface details, features and hotkeys are openly described in the Features and Configs sections. The minimum plan is $2.99 for 3 days; a purchase constitutes informed agreement with the product as already studied.
  • "The opponent uses a stronger cheat". Umbrella is a tool. Results depend on your skill and hero choice. Refunds are not provided for lost matches.
  • Configuration mistakes. If you maxed out Camera Hack to 2200 and your FPS dropped — that is a user setting, not a software defect. Use a ready-made config from CFG — copy it and it works.
  • Incompatibility with pirated Dota 2 / alternative clients. Umbrella works only with the licensed Steam version of Dota 2.

Dota 2 accounts: separate terms

The accounts section is not a software subscription, and it has its own rules. The product type is NFA — no full access: you get a working login to the profile, while the email it is registered on stays out of the deal. What that means in practice is spelled out in the section itself.

  • The warranty is 3 hours from activation. It starts when the key is exchanged for access in the delivery bot, not when you pay. A purchased but unactivated key waits as long as you need.
  • What we replace. The login does not work from the start; the medal or the MMR does not match the description on the storefront. Replacements are handled in the same bot you sent the key to.
  • What we do not replace. A ban for using software. A separate profile is bought exactly so that the ban lands on a consumable — that outcome is expected and is not a defect.
  • The profile is a consumable. Do not keep purchases on it, do not bind a phone or a card, do not move your inventory there: the email stays out of the deal, so recovering access through it is not possible.

Money for an activated key is not refunded — the account warranty is covered by a replacement.

How to request a guarantee

  1. Go to Contacts and write in the online support chat.
  2. Provide your DigiSeller order number (sent to your email after payment).
  3. Describe the problem. If it relates to a specific module — attach a screenshot or clip.
  4. Response within 1 hour (online 10:00–23:00 MSK).
  5. If the resolution is a refund, funds will be returned via the same payment method within 5 business days.
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All requests must go through the official support chat. We will NEVER ask for PIN codes, Steam passwords, or Mobile Authenticator codes. Anyone asking for these on behalf of Umbrella is a scammer. More about phishing protection.

FAQ

Do you refund if I got banned in Dota 2?

No. Using third-party software violates Valve's user agreement. The buyer bears the ban risk. We provide tools to reduce the risk (spoofer, cloud configs), but 100% protection does not exist.

What happens to the subscription if I uninstall and reinstall Umbrella?

Nothing. The subscription is tied to your Umbrella account, not to an installation. Log in with the same credentials — all configs and remaining subscription time are preserved.

Can I transfer a subscription to another player?

By default — no. The account is tied to one user. However, in exceptional circumstances (for example, if you have decided to stop playing) we review transfers — write to support.

What if a Dota 2 update breaks the software?

Standard SLA — 6–18 hours for an Umbrella patch after a Valve update. If the delay exceeds 72 hours — we automatically extend the subscription for all active users by the lost days.