Contacts Umbrella·Dota — online chat, details, legal inquiries
CONTACTS · DETAILS · PARTNERSHIPS

Contacts Umbrella·Dota

For quick questions about purchasing, activation and technical issues — open the online chat on the Support page. This page contains company details for legal inquiries and partnerships.

Online chat

/en/support/

Direct chat with an operator: activation, access recovery, technical issues, refunds.

10:00–23:00 · response in ~5–10 min

Legal inquiries

via live chat

Requests under privacy law, account deletion, subscription transfer. Leave a request in the chat marked "Legal" — reply within 24 hours on business days.

for non-urgent matters

Partnership & advertising

via live chat

Marketing proposals, advertising, integrations, corporate deals. Write in the chat marked "partnership".

reply within 3 business days

Report phishing

via live chat

Fake sites, fake loaders, scammers impersonating us. Send a screenshot in the chat — we react within 1 hour.

brand safety

Which channel to use

  • Urgent technical question, activation, refund → online chat on the Support page.
  • Legal inquiries, account deletion, privacy requests → online chat marked "Legal".
  • Advertising and partnerships → online chat marked "partnership".
  • Report a scammer or phishing → online chat with a screenshot of the conversation.

Phishing protection

!

Official Umbrella·Dota support will never ask for: your Steam password, Steam Guard / Mobile Authenticator code, bank card PIN, or a link to install an "updated" loader via direct messages.

If anyone requests this on our behalf — it is a scammer. What to do:

  1. Do not reply and do not follow links.
  2. Take a screenshot of the conversation.
  3. Send the screenshot to our online chat — we will block the scammer.
  4. If you already clicked a phishing link — immediately change your Steam password and enable Steam Guard.

Full breakdown of known schemes — article "How to tell a fake Umbrella".

Company details

  • Brand: Umbrella·Dota — official reseller of Umbrella software.
  • Payment provider: DigiSeller (details confirmed upon request).
  • Full details for legal entities — available upon request via the live chat.

FAQ

Is there phone support?

No. All requests go through the online chat on the Support page, to remain timezone-independent and maintain a written record.

How long does a response take?

Chat — 5–10 minutes during business hours (10:00–23:00 MSK). Written requests via the chat — within 24 hours on business days; complex partnership matters up to 3 business days.

Where is the office?

Fully remote distributed team. Registered address and details are provided upon request via the live chat.

Can I schedule a voice call?

Only by prior arrangement via the live chat. We do not offer free voice consultations — all standard inquiries are resolved in writing within minutes.